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Summary
Hardworking sales management professional bringing 9+ years of experience in Automobile dealership environments combined with forward-thinking approach to developing territories, boosting efficiency and strengthening processes. Dedicated to enhancing customer retention with service-focused approaches. Demonstrated record of accomplishment in cultivating strong sales channels.
Experience
Used Car Manager
Inventory Management: Overseeing the purchase, pricing, and sale of used cars.
Sales Team Leadership: Guiding and training sales staff to meet sales targets.
Customer Service: Ensuring customer satisfaction and resolving complaints.
Market Research: Analyzing market trends and competitor activity.
Budgeting and Forecasting: Managing budgets and predicting sales performance.
Quality Control: Ensuring used cars meet quality and safety standards.
Documentation: Handling paperwork, warranties, and regulatory compliance.
Relationship Building: Maintaining relationships with customers, dealers, and auction houses.
Assistant Sales Manager
Trained new associates in successful sales and performance strategies.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Assisted sales team with completing customer transactions and managing issues.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
Developed monthly team action plans and monitored progress.
Drove business growth 100% and leveraged boost to control production costs and increase profit margins.
